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Maximizing customer satisfaction is the need of the hour and what’s better to manage your customers than the #1 CRM platform, Salesforce?
The competition is continuously on the rise in today’s business world and augmented customer experience assures you remain ahead in the game. Salesforce, being the world’s most trusted and reputable Customer Relationship Management (CRM) software helps you reach this goal. However, the desktop version restricted its use in the office premises only.
To overcome this limitation, Salesforce introduced its mobile application with some advanced features & functionalities. Let’s see how implementing the Salesforce mobile app can be profitable for your business-
- Yield More Potential Leads - Begetting potential leads has become super easy with the Salesforce mobile app. It is power-packed with various underlying features. For instance, you can get access to useful insights about leads, tasks, meetings, or calls using the Lightning mode activity timeline. Another useful component is the path which lets you effectively scrutinize distinct stages of the business process. The mobile app is also loaded with the ‘News’ component which offers real-time data on leads. All such features add up to providing an enhanced lead generation process.
- Get a 360-degree View of Customer Interactions - Ease business data processing and get a customer 360-degree platform using the Salesforce mobile app. It lets you deliver a personalized user experience by efficiently utilizing customer interactions like sales, service, and marketing. Users can fetch the best results by integrating 360-degree with current products & services such as sales cloud, commerce cloud, service cloud, and marketing cloud. To sum up, it offers an extensive view of consumer perspectives across different platforms and lets you improve customer experience.
- Augmented Functionalities - Users can effortlessly integrate the Salesforce mobile app with other applications or software from third parties to maximize the benefits of Salesforce. To be precise, integrating your Salesforce mobile app with modern document signature applications provides your sales team with an instant customer signature for new agreements. Moreover, you can also employ mobile device features such as a camera to scan barcodes and click pictures. Hence, you can expect better results from your Salesforce and cherish more functionalities using its mobile app.
- Remain Updated with Timely Alerts - The Salesforce mobile app offers real-time notifications to ensure that your sales team doesn’t miss important news at any cost. These alerts facilitate your team to instantly respond to approval requests. The application intact your team conversations with the Salesforce Mobile Application & CRM. This is beneficial for your enterprise especially when you have high dependence on collaborations. Further, keeping data in one place ensures better visibility into the group and processes.
This shows that the Salesforce mobile app is indeed an excellent tool to optimize your business operations. Loaded with profuse features, it lets you stay connected with your team, customers, and partners, anywhere, anytime. It facilitates streamlined operations and allows you to make informed decisions through its real-time data access.
Want to get the best out of Salesforce for your enterprise?
Atocloud is a leading Salesforce development company with over 9 years of expertise in delivering top-notch services. Our dedicated team offers customized solutions that meet your specific requirements and help you get an edge over your competitors. Contact us today to share your queries or raise a concern.