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If your organization deeply cares about customer support, then Salesforce Service Cloud is what you ought to choose for. Regardless of whether you are in B2C or B2B section, you'll have numerous clients raising tickets and queries on an everyday basis. These tickets might be acquired by your service executives. Salesforce Service Cloud allows you in tracking and fixing these tickets successfully. These are not the only ways to make the best out of Service Cloud.
Dig deeper and spot how Salesforce Service Cloud could make life easy-
1. Maximize Productivity:
Service cloud can be proven to become a huge asset for an organization in the sense that it improves the efficiency and productivity of the employees. Service Cloud can help you prioritize and solve customer issues faster than usual. Having easy access to customer's records makes it easier for the employees to know about the customer's history with the company.
2. Transforms Customer Experience:
Customers getting quick feedback will make them feel more reliable. Giving them immediate attention will increase customer loyalty, satisfaction, and frame better goodwill of the firm. A one to one interaction with live agents anywhere, anytime makes them feel more connected and personalized with the firm.
3. Forms an Omani-Channel-
With this feature, your customer service will triumph over as many communique channels as you want. It could be web, email, smartphone, internet or live agent chats, social media (Facebook, Instagram, Twitter, Google+, and Sino Weibo), network web sites, and even video chats.
It holds all the records and data entries of each customer in a systematic and planned manner. This helps in keeping all the required information stored securely at a single platform. One can have easy access to all these records and documentation at any place, anytime.
5. Case Management and Tracking:
Because the records have been systematically stored in one place, it makes the entire case management process easy to work with. The stages of case management i.e. creation, prioritization, assignment, escalation, reassignment, and closure can be very complex. Therefore, Service Cloud smooths your way through this entire process.
All the above features and qualities make Service Cloud as one of the best Salesforce products out there. Atocloud Salesforce CRM Development Company will help you in implementing Salesforce Service Cloud as per your business requirements. It helps you to improve your operational services leading to an easy-breezy experience for both, customers and employees.